ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.

ABOUT THE PROPERTY

Cloud 7 Hotel and Residence, Aqaba

Cloud 7 Residence Aqaba is a new gem in the spectacular lifestyle destination Ayla Oasis, that welcomes the next generation of travellers and guests seeking unique experiences right in the heart of Aqaba’s dynamic community. Located in the pristine waterfront resort, nestled in the turquoise man-made lagoon on Jordan’s Red Sea coast, Cloud 7 welcomes visitors in its vibrant, spacious, and inviting setting in the heart of the Marina Village, which offers a range of dining and shopping experiences.

ABOUT AQABA

Where Ancient Charm Meets Modern Luxury

Step into a world of enchantment at Ayla Aqaba, where ancient allure intertwines with contemporary luxury against the stunning Red Sea backdrop. Ayla isn't just a destination; it's a visionary sanctuary blending history, culture, and unique experiences. Positioned as a cornerstone of Jordan's tourism, Ayla stands for sustainable growth and environmental harmony. Nestled along 17 kilometres of waterfront, Ayla seamlessly integrates with nature, offering a haven for those seeking sun-kissed shores, artistic inspiration, and thrilling adventures. Explore Petra's treasures or marvel at Wadi Rum's beauty while immersing in Aqaba's rich heritage along its 27-kilometre shoreline. Surrender to Ayla's captivating allure and embark on a transformative journey where history, culture, and natural beauty converge.

JOB DESCRIPTION

ASSET & EXPERIENCE:

• Lead and manage daily hotel operations, ensuring adherence to quality and service standards that align with Kerten Hospitality's brand values.
• Monitor and manage inventory levels, procurement processes, and vendor relationships to optimise stock levels and control costs effectively.
• Coordinate maintenance activities for equipment and facilities, ensuring functionality, safety compliance, and a pleasant guest experience.
• Implement and uphold health, safety, and cleanliness standards throughout the hotel, in compliance with regulatory requirements.
• Develop and execute strategies to enhance guest experiences, drive revenue growth, and maximise profitability.
• Provide leadership and training to hotel staff, fostering a positive work environment and promoting a culture of excellence and continuous improvement.

PEOPLE:

• Develop and manage staff schedules, allocate responsibilities efficiently, and ensure adequate coverage to meet operational demands.
• Provide coaching, feedback, and performance evaluations to team members, supporting their professional development and growth.
• Address staff issues and conflicts promptly and professionally, seeking fair and effective resolutions.
• Lead by example, demonstrating excellent customer service, teamwork, and communication skills.

COMMUNITY:

• Maintain strong relationships with suppliers and vendors, negotiating favourable terms and fostering partnerships. Build and maintain positive relationships with guests, addressing their feedback and ensuring a memorable experience.
• Engage with the local community through events, partnerships, and outreach initiatives, positioning the hotel as a valued member of the community.
• Collaborate with suppliers and vendors to negotiate favourable terms, manage contracts, and enhance partnerships.

GROWTH:

• Identify opportunities for operational improvements, implement initiatives to enhance efficiency and guest satisfaction.
• Stay informed about industry trends, best practices, and innovations, incorporating relevant strategies into hotel operations.
• Contribute to the development of marketing strategies, promotions, and pricing strategies to attract and retain customers.
• Collaborate with the F&B team and chefs to develop new menu items and culinary experiences aligned with guest preferences and business goals.
• Monitor financial performance metrics, analyse data, and adjust strategies to achieve revenue targets and profitability.

EXPERIENCE & SKILLS

• Previous experience in a managerial role in the hospitality industry, preferably in a hotel setting.
• Strong leadership, communication, and organisational skills, with a focus on teamwork and collaboration.
• Knowledge of health, safety, and regulatory standards in the hospitality sector.
• Proficiency in English is required, Arabic language skills are advantageous.
• Experience with hotel management software and operational systems is desirable.

JOINING OUR TEAM MEANS

Competitive Compensation: A rewarding package tailored to your experience.

Career Growth: Opportunities for advancement within our dynamic organisation.

Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.