We are looking to hire a ServiceNow - Senior Delivery / Program Manager who will lead the functional and technical areas of the ServiceNow platform and work with the implementation partners for the shared service structure. The successful candidate will be responsible for overseeing the implementation and maintenance of ServiceNow solutions to meet the needs of the organization.
This position is a 12 months contract role, renewable based on performance, and will be onsite to our client - a leading semi-government organization in Dubai.
Key Responsibilities:
- Work with business stakeholders and implementation partners.
- Business requirements gathering and analysis and translating them into functional and technical design specifications.
- Lead all the ServiceNow solution design and development across the organization
- Oversee and manage the implementation of ServiceNow modules, including Incident, Problem, Change, Service Request, Asset Management, and Configuration Management.
- Ensure the platform is configured, customized, and integrated with other systems to meet the organization's needs.
- Develop and maintain platform design and development standards, policies, and procedures.
- Develop and maintain documentation of system configurations, technical designs, and standard operating procedures.
- Lead and manage the ServiceNow development team and other technical teams involved in the project.
- Keep up-to-date with the latest trends and developments in ServiceNow platform technology and make recommendations for improvements to the organization's processes and systems.
Key Requirements:
- Bachelor's or master’s degree in computer science or a related field.
- Minimum of 8 years of experience in ServiceNow platform design and development, with at least 5 years in a senior technical leadership role.
- ServiceNow certifications such as ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist, or ServiceNow Certified Application Developer would be nice to have.
- Strong knowledge of ServiceNow modules, including Incident, Problem, Change, Service Request, Stakeholder Management
- Experience in ServiceNow implementation, integration, customization, and configuration.
- Strong understanding of ITIL processes and framework.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Ability to manage and prioritize multiple projects and tasks simultaneously.
- Strong analytical and problem-solving skills.
Availability
- Preference will be given to candidates available immediately or a maximum of 30 days after accepting the offer.
We are looking for a candidate who will be able to work in the United Arab Emirates. Please apply with your resume and remember to provide us with your contact details.
We will review your job application within 7 working days. Should your profile fit the requirements of the role a consultant from Edari will be in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps