Role Description

Technical Support Engineer

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. Your ability to work in complex networking environment will also make you an ideal candidate. 

Education

• Bachelor's degree in computer science, Information Systems, or any equivalent degree. 

Responsibilities

• Reproduce customer environment and run tests
• Manage and address electronic tickets efficiently
• coordinate between sales team, customer success team, and customers to properly address customer problems
• Troubleshoot and configure software and hardware

Experience 

• At least 2 years of proven experience in a technical support role. 
• Proven experience in ERP system implementation and customization. 
• Proficiency in SQL Server, including database administration and query optimization. 
• Strong knowledge in accounting principles and financial processes. 
• Strong experience with warehouse management systems and inventory control. 
• Strong understanding of payroll systems and processes 
• Familiarity with cloud server technologies and cloud-based ERP solutions. 

Competencies

• Excellent problem-solving skills and attention to detail. 
• Strong communication and interpersonal skills. 
• Ability to work independently and collaboratively within a team. 
• Training/certificate of network infrastructure and networking concepts. 

Company Description: 

Mozon Technologies was founded in 2002 and is considered one of the oldest and most skilled companies in software solutions. Its roots go back to 1982, and due to its long years of continuous and valuable experience, the company has become a leader and pioneer in its field. 

Mozon Technologies has dedicated its efforts to developing and improving software. Its focus is on integrating advanced technology with a deep understanding of business needs, which allows it to help customers develop and transform services into solutions. 

After Mozon has proven to be a reliable partner in more than 7 countries in the Middle East, with a customer base exceeding 1,500 customers who have relied on its expertise over the years, served through its head office in Amman - Jordan, and its representatives in Egypt, the United Arab Emirates, Qatar, and Iraq, the company is committed to maintaining its position as a preferred destination for providing advanced software and a wide range of technological services, all of which are aimed at developing businesses.