• Job Title: Coffee House Supervisor
• Location: Marj Alhamam

Job Summary:

The Coffee House Supervisor is responsible for overseeing the daily operations of the coffee house, ensuring exceptional customer service, maintaining high standards of product quality, and leading a team of baristas and support staff. This role involves managing inventory, training staff, handling customer inquiries and complaints, and ensuring a clean and welcoming environment.

Key Responsibilities:

1. Staff Supervision and Development:

• Supervise and support baristas and other coffee house staff during shifts.
• Train new employees on coffee preparation techniques, customer service, and operational procedures.
• Conduct regular performance evaluations and provide constructive feedback.
• Create and maintain staff schedules, ensuring adequate coverage during peak hours.

1. Customer Service:

• Ensure all customers receive prompt and friendly service.
• Address customer complaints and resolve issues in a timely and professional manner.
• Foster a welcoming and inclusive atmosphere for all patrons.

1. Operational Management:

• Oversee daily opening and closing procedures.
• Ensure compliance with health and safety regulations.
• Monitor and maintain cleanliness and organization of the coffee house.
• Manage cash handling procedures, including daily cash flow reports and bank deposits.

1. Product Quality and Inventory:

• Ensure the consistent quality of all coffee beverages and food items.
• Monitor inventory levels and place orders as necessary to avoid stockouts.
• Conduct regular inventory audits and manage waste reduction strategies.

1. Sales and Promotion:

• Assist in developing and implementing sales strategies to increase revenue.
• Promote new products and seasonal offerings.
• Coordinate and execute in-store promotions and events.

Qualifications:

• High school diploma or equivalent; additional certification in hospitality or business management is a plus.
• Minimum of 2 years of experience in a supervisory role within the food and beverage industry, preferably in a coffee house or similar setting.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Knowledge of coffee brewing techniques and equipment.

How to Apply: If you are interested in this exciting opportunity, please submit your resume to [اضغط هنا لمشاهدة البريد اﻹلكتروني]

We look forward to hearing from you!