Line of Service
Industry/Sector
Specialism
Management Level
Associate
Job Description & Summary
The Hotel Invoice Collection Associate sits within the Travel Ops team and is responsible for maintaining meticulous records and obtaining tax-compliant invoices for all hotel stays booked by our employees during their business trips.
The Hotel Invoice Collection Associate manages all day to day activities related to Invoice collection , booking tracker & data.
Other admin day to day tasks - travel related as relevant.
- Tax Compliant Invoice Collection: Contact hotels within 5 working days after each employee's checkout to obtain tax-compliant invoices for all business stays. Appropriate follow up action taken for delayed invoices as relevant.
- Monitor Tracker Data: Regularly update and maintain our internal tracking system to stay current with employee hotel stays and expenditure data.
- Reporting: Generate and provide reports based on collected invoice data, ensuring accuracy and timeliness.
- Communication: Collaborate with hotels and team members, both through online booking tools and direct communication, to secure required invoices.
- Dashboard Proficiency: Utilise dashboard tools and online hotel booking platforms efficiently to track and manage reservations and invoices.
- Documentation: Maintain well-organised records of all invoices and related communications.
- Coordinating with PwC Finance Team: Coordinate and work closely with the PwC finance team to ensure tax-compliant invoices are booked and payments are processed on time to payment provider card companies.
- Hotel Relationship Management: Cultivate and maintain positive relationships with all hotels, particularly their back-office teams, to ensure the timely collection of invoices.
- Collaboration with Travel Management Company: Work in conjunction with our travel management company and payment providers, such as Conferma Snap tools, to monitor data and secure invoices on time.
- Process Improvement: Identify and recommend process improvements to enhance efficiency and effectiveness in invoice collection.
Education
Language
- Fluency in English required, proficiency in Arabic is an advantage
Overall Experience
- 2+ years of overall experience
Specific Experience
- Experience in Tax compliant Invoice Collection, preferably in the travel field.
Knowledge and Skills
- Proven customer service experience with Excellent communication skills, both written and verbal.
- Previous experience in a similar role involving data tracking and invoice collection is highly advantageous.
- Proficiency in using dashboard tools and online hotel booking platforms is essential.
- Strong organisational and time management skills with an ability to meet deadlines consistently.
- Attention to detail and a commitment to maintaining accurate records.
- Proactive problem-solving skills and a dedication to process improvement.
- Knowledge of tax regulations and compliance is a plus.
Education (if blank, degree and/or field of study not specified)
Degrees/Field Of Study Required
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
0%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date