Job Announcement
Job Title: Technical Support / Operation Officer
Company: Olivery
Location: Amman, Jordan
Job Summary:
As a Technical Support specialist at Olivery, you will play a crucial role in assisting clients with technical issues and ensuring their smooth experience with our platform. You will provide prompt and effective support, troubleshoot problems, and offer solutions to address customer needs. The ideal candidate should have a strong technical background, excellent communication skills, and a customer-oriented mindset.
Responsibilities:
- Provide first-level technical support to customers via phone, email, or chat, resolving their inquiries and issues in a timely manner.
- Prepare the platform based on the client's requirement and test all cycles needed.
- Train the client on how to use the system, and follow up with them till they are settled and knowledgeable.
- Guide customers through troubleshooting steps and offer clear instructions to resolve technical problems.
- Document customer interactions, including problem descriptions, troubleshooting steps taken, and solutions provided.
- Contribute to the creation and maintenance of knowledge base articles, FAQs, and support documentation.
- Ensure customer satisfaction by delivering exceptional service and maintaining a high level of professionalism.
- Stay up to date with product updates and enhancements to effectively assist customers.
Training Requirements:
Proven ability to master the full training cycle to clients- .Ability to present complex information to a variety of audiences
- .Outstanding communication skills, both verbal and written, in English and Arabic
.
Technical Requirements- :
Bachelor's degree in Computer Science, Information Technology, or a related fiel - d.Proven experience in technical support or a similar customer-facing rol
- e.Strong knowledge of computer systems, and software application
- s.Excellent problem-solving and analytical skills with a keen attention to detai
- l.Ability to handle customer inquiries and difficult situations with empathy and professionalis
- m.Familiarity with help desk software and remote support tools is a plu
- s.Flexible and adaptable to work in a fast-paced, team-oriented environmen
t.
If you are passionate about technology and customer support and want to contribute to the success of a leading logistics SaaS company, please send your CV and a cover letter to
[اضغط هنا لمشاهدة البريد اﻹلكتروني] with the subject line "Technical Support Application - Amman". We look forward to considering your application!