Company Description

Fairmont Travel & Tourism is a leading travel agency in Amman, Jordan. With over seven years of experience, we continuously strive to meet our guests' needs by keeping up with modern technologies and offering the best prices. Our dedicated team is well-versed in handling diverse requirements and goes above and beyond to exceed expectations. Our extensive network allows us to provide our clients with exceptional travel experiences.

Role Description

This is a full-time on-site role for a Reservation and Ticketing professional. In this role, you will be responsible for ticket sales, communication with customers, providing excellent customer service, managing reservations, and sales. Your primary focus will be assisting clients in making travel arrangements and ensuring their needs are met throughout their journey. This role is located in Amman, Jordan.

Qualifications

• Ticket Sales, Reservations, and Sales skills
• IATA Certificate or equivalent in Advanced Fares & Ticketing qualifications 
• Excellent communication and customer service skills
• Strong problem-solving abilities
• Attention to detail and organizational skills
• Ability to work under pressure and meet tight deadlines
• Knowledge of travel industry software and systems
• Fluency in English and Arabic
• Prior experience in the travel and tourism industry is a plus
• Previous experience as an IATA Representative for Reservation and Ticketing is essential
• Thorough knowledge of reservation and ticketing operations and Industry standards, as well as knowledge of Airport Services procedures and systems.
• IATA Certificate or equivalent in Advanced Fares & Ticketing qualifications