Who we are?

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 245 proprietary offices, across 60 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Sound like the place for you?

Business Need / Purpose of Role

The Operations Executives reporting to the Assistant Operations Manager shall primarily handle and be responsible for the port call communications as allocated to them by their managers, in an accurate, professional, and timely manner.

This position involved ensuring Quality Management System standards are implemented consistently in all operational reporting activities, monitoring the required operational excellence in the ROC.

Objectives & Measurement – Key Responsibilities

Customer Service & Operations

• Manage the process from enquiry received to submitting final invoices to DAC for FDA processing, with 100% accuracy, professionalism, prompt communication and service excellence through the vessel’s different stages of the port call.
• Responsible for the day-to-day communications, working extremely closely with the port operational staff, port authorities and all other port stakeholders and the principals
• Responsibilities includes all departments/divisions within the ROC, namely, Customer Services Centre, Operations Executives and Support Desks for Crew & Spares
• Ensure accurate enquiries, PDA’s and closed estimates are provided to the principal
• Ensure that customer service and customer satisfaction remain a top priority in all elements of the functions performed in this department
• An Instrumental in ensuring that PDAs are accurate to within 10% of the FDA amount (under normal circumstances without any untoward/unexpected circumstances)
• Instrumental in ensuring the Closed Estimates are within 3% of the FDA amount
• Ensure accurate disbursements are sent to the principal after thorough checking of all invoices pertaining to the port call
• Ensure 100% prefunding is followed (as and where applicable), along with full compliance to the credit policy, chart of authority, credit terms and OKTS requirements and obtain necessary guidance for compliance from the Asst. Operations Managers and ROC Manager
• Business Development: Identify opportunities during a port call to cross sell our various offers. This includes, a.o.t., ship chandelling, crew boats, survey, etc.
• Reporting: regular dialogue with Asst. Operations Managers, ROC Manager, port Operations Executive and Marine Service Managers to ensure smooth operations throughout

External Providers

• Ensure to maintain good relationship with all principals handled, and work quickly and effectively to resolve any issues, disputes, or other which principals may face
• Market Awareness: To monitor the competitor’s activity and ensure that apt responses are provided for the purpose of developing counteractions of any perceived threats to business.
• Principal/Vendor Relationship: Maintain effective formal and informal networks with all principals and vendors that are dealt with

Knowledge, Skills, And Abilities

• A foundational knowledge of Port Operations.
• Competent user of the Microsoft Office suite including Outlook, Excel, and Word.
• Being able to communicate in writing clearly and concisely.
• Balance multiple tasks, changing priorities & operate within a deadline-oriented environment.
• Good interpersonal relationship in managing people/sub-ordinates, planning, organizing
• Proven skills in administrative and numerate skills, able to use initiative to solve day-to-day problems in a professional and methodical manner
• Good marketing ability and proven skills in identifying potential business opportunities
• Ability to work under pressure and to strict timelines
• Possess strong time management and organizational skills
• Communication and building rapport with all kinds of people
• Authentic (doing the right thing even when no one is looking)
• Have a global perspective and be progressive thinking

Education/Experience

Education, Qualifications, Certifications, and Licenses

• 3-5 years hands on experience in Port agency operations, absolute knowledge of various types of vessels, cargoes, launch activities, shipping terms and practices.
• Adequate exposure to the Local Middle East and UAE Ports Operations is required, the ideal personality should currently be based in Fujairah or willing to relocate.
• Port agency, chartering, logistics, seagoing experience (general maritime industry) or related field preferred.
• Bachelor’s degree in relevant field would be appreciated

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our Values Are At The Center Of Everything We Do, And The Successful Candidate Will Be Expected To Demonstrate And Fully Adopt These

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In Return, We Will Offer You

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - We’ll help you set big goals and exceed them.
• Competitive salary package and performance-based bonus scheme
• Premium medical health insurance coverage
• Work with talented, committed, and supportive teammates.
• Value Award celebration events

Plus, much more!

Inchcape Shipping Services is looking for people who are willing to think about the future...and think big. We're looking for people who are ready to take on the most significant challenges of their careers.

If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!

#ISSthebiggerpicture

Inchcape Shipping Services is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

Only applications submitted through the ISS Careers website will be acknowledged