- Contact the client by telephone, email or face to face meetings in the BIZ office.
- Explaining the client onboarding process and requesting agreed set of documents.
- Supporting the client complete their details on the KYC form.
- Discussing the requirements for all documents in line with government rules and regulations
- Managing client expectations with regards to process timelines.
- Ensuring that progress is documented with the Head of Revenue through an online tracker.
- Using ERP to upload and submit documents and information.
- Using ZOHO CRM to document progress and liaise with Revenue Admin on any slaes related queries
- Handling internal and external requests and queries appropriately
- Performing other responsibilities and tasks as directed by the manager in order to meet department/ division objectives
- Displaying a proactive approach, anticipating issues and acting as required.
Requirements
- Bachelor’s degree in any related discipline
- Previous experience in an admin/ process driven role
- Client facing experience is preffered
- Experience using CRM systems is essential, ZOHO CRM will be an advantage
- Excellent spoken English, Arabic and other languages will be an advantage
- A positive can-do attitude
- Confident, articulate, numerate and detail oriented.
Benefits
We believe that by investing in our team members, we are investing in the success of our clients and the overall growth of the company. Thats why we offer a comprehensive benefits package to support the well-being and growth of our employees.
Here are just a few of the benefits we offer:
- Competitive salary and performance-based bonuses
- Comprehensive health coverage
- Generous vacation time and paid holidays
- Collaborative and supportive work environment
- Opportunities for advancement and career development
If youre excited about the opportunity to be a part of a team thats making a difference in the world of entrepreneurship and youre ready for your next challenge, we want to hear from you!