Job Description

u003cpu003eu003cbu003eBackgroundu003c/bu003eu003c/pu003eu003cpu003eRLDatix is on a global mission to improve safety in healthcare. We are innovating the most comprehensive healthcare operations platform, connecting operational processes, and delivering new data insights for improved decision-making. Our solution, the Healthcare Operations Cloud, will help shape the future of healthcare by enabling higher quality, lower costs, and greater access to care.u003c/pu003eu003cpu003eAt RLDatix we’re making healthcare safer,u0026nbsp; together . Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping peopleu003c/pu003eu003cpu003eu003cbu003eWhat You Will Do :u003c/bu003eu003c/pu003eu003cpu003eAs a Senior Application Specialist, you will be primely responsible for all the applications / systems aspects related to RLDatix products including pre-sales, projects implementation. As well, you will be Responsible for providing consultative and functional support to RLDatix clients and internal resources, as well as, utilizing the defined implementation process to meet the project milestones, in addition to software’s implementation, the senior application specialist will be handling the system changes, or configuration where required. You will be providing advice to our clients on how to implement and configure RLDatix products in line with the current best practices considering the clients' goals and objectives to optimize the features of our products to achieve their business needs.u003c/pu003eu003cpu003eThe Senior Application Specialist needs to have the latest knowledge of software implementation best practices to provide the required options in the design of the solutions for RLDatix Products. You will also be primarily responsible for researching and approving the best and most cost-efficient solution to the software needs.u003c/pu003eu003cpu003eYou will need to handle day-to-day operational aspects with the team, training, and development rather than high-level strategy.u003c/pu003eu003cpu003eSenior Application Specialist is a focal point of contact with our customers for any application aspects starting from project kick-off, design, implementations, up to Hypercare support, and during the go-live. The role is fully client-facing and will require travel to clients’ sites within GCC u0026amp; MEA.u003c/pu003eu003cpu003eu003cbu003eKey Responsibilitiesu003c/bu003eu003c/pu003eu003culu003eu003cliu003eReview the support cases on the service management portal as 2u003c/liu003eu003c/ulu003eu003cpu003eline support and escalation point, investigate the cases / issues and determine the most suitable action to be taken accordingly.u003c/pu003eu003cliu003eCommit to delivering quality solutions on time, within budget, and with minimal disruption to our client’s business.u003c/liu003eu003cliu003eHandling of the data gathering and collection phase in the implementations and providing the consultancy part.u003c/liu003eu003cliu003eProvide a professional training delivery based on the training departments' adopted delivery standard.u003c/liu003eu003cliu003ePlan and coordinate the analysis, design, timely implementation, and testing of the applications build.u003c/liu003eu003cliu003eAttend project team meetings and provide progress reports on responsibilities.u003c/liu003eu003cliu003eCommit to RLDatix service management processes, and service level management (SLA, OLA).u003c/liu003eu003cliu003eStay informed of relevant product enhancements / limitations required and circulate requirements to relevant business areas to maintain effective performance.u003c/liu003eu003cliu003eProvide correct response to support cases through carrying modifications to system’s parameters and developing workaround or site-specific enhancements as needed.u003c/liu003eu003cliu003eReconfiguring system, changing operating procedures, producing additional documentation, or escalating cases to the 3u003c/liu003eu003cpu003eu003cbu003eline of support.u003c/bu003eu003c/pu003eu003cliu003eCarry out work and required documentation following required standards, methodology, and procedures.u003c/liu003eu003cliu003eDesign necessary training courses and programs to meet business and client’s needs.u003c/liu003eu003cliu003eEngage as a member of the RLDatix global research and development committee.u003c/liu003eu003cliu003eAnalyze complex and integrated user’s project proposals; identify omissions, requirements errors, and conduct feasibility studies. Recommends an optimum approach and develops application design for approved projects.u003c/liu003eu003cliu003eConduct data migration aspect during the projects and support services, including data migration specifications and migration work.u003c/liu003eu003cliu003eUnderstand the user / customer requirements and needs during the pre-sales, project implementations, or help during support services.u003c/liu003eu003cliu003ePerforms client’s requirements and system build analysis; work with subject matter experts to ensure user needs are correctly specified and effectively implemented.u003c/liu003eu003cliu003eReview design, analysis, and code for quality and adherence to standards.u003c/liu003eu003cliu003eEngage in release and change management processes.u003c/liu003eu003cliu003eManage customers’ expectations in a delicate yet assertive manner without jeopardizing your standing or the project deliverables.u003c/liu003eu003cliu003eWork on special projects, as assigned.u003c/liu003eu003cpu003eu003cbu003eSkills and Experienceu003c/bu003eu003c/pu003eu003cliu003eAn energetic drive to improve the quality of healthcareu003c/liu003eu003cliu003eAlways professionally represent the company in all activities.u003c/liu003eu003cliu003eA passion for delivering outstanding customer service.u003c/liu003eu003cliu003eExperience in Healthcare IT, software, or RLDatix’s products.u003c/liu003eu003cliu003eA patient trouble-shooting mindset. Strong logical and analytical thinking skills.u003c/liu003eu003cliu003eAn eye for detail, solutions design, problem-solving, and locating the right answer to the real question.u003c/liu003eu003cliu003eAbility to learn new processes, tools, and technologies (as required)u003c/liu003eu003cliu003eDemonstrate ability to work in a diverse team environment.u003c/liu003eu003cliu003eAbility to work on multiple projects simultaneouslyu003c/liu003eu003cpu003eu003cbu003eRequirements u0026amp; Qualificationsu003c/bu003eu003c/pu003eu003cliu003eBachelor’s in CIS, MIS, and CS or equivalent degree, bachelor’s degree in nursing or medical / clinical field with software / IT Experience will be acceptable.u003c/liu003eu003cliu003e3 – 5 years’ experience as software implementer, application specialist, or equivalent area.u003c/liu003eu003cliu003eOperating system knowledgeu003c/liu003eu003cliu003eProject management professionals (PMP) certificate would be preferredu003c/liu003eu003cliu003eAgile awareness and knowledgeu003c/liu003eu003cliu003eKnowledge of ITSM – (ITIL) would be preferredu003c/liu003eu003cliu003eknowledge in implementing IT Systems / software in hospitals / health careu003c/liu003eu003cliu003eFluent Arabic u0026amp; English language proficiency.u003c/liu003eu003cliu003eAbility to travel up to 60% of the time within Saudi Arabia, GCC, and MEA region.u003c/liu003eu003cliu003eSaudi Citizen (preferred) or KSA residents with transferable sponsorshipu003c/liu003eu003cpu003eBy enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.u003c/pu003eu003cpu003eRLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.u003c/pu003eu003cpu003eAs part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.u003c/pu003e