Job Description

The role holder attends to walk-in customers, calls, emails and assists prospective/existing customers with rental enquires, service bookings, rental agreement documentation, complaints & service booking requests regarding renting and/or leasing of vehicles from Company. The role holder promotes company products & services to customers, achieves assigned individual revenue, profit targets, ensuring increase in customer retention, satisfaction and revenue growth.

Attends to walk-in customers and assists them in their vehicle renting requirements, promotes Company products & services and offers product/ services advice.

• Performs documentation work related to renting of vehicles, collects, verifies customer documents and creates relevant rental agreement(s) in the CRM system,

• Inspects fleet availability on a daily basis and segregates the vehicles based on requirements such as need for maintenance, vehicle washing, disposal, transfer to other locations. Prepares vehicles for delivery and replacements.

• Arranges for drivers in coordination with fleet operations, for delivery of vehicles also obtaining post delivery confirmations

• Updates vehicle information in the CRM system, in regards to movements for refuelling, internal branch transfer, maintenance request, external workshop repair

• Allocates rental payments in the CRM system based on the due dates of extension and informs the customer

• Inspects vehicle condition of returned rental & replacement vehicles and follows up with customers for any damage, raises relevant invoices, prepares estimate and forwards the proof of damage to the concerned account manager to obtain customers approval in order to repair the vehicles

• Prepares invoices, sends them to customers and allocates them in the system to respective customers.

• Coordinates with workshops and follows-up for timely delivery of customers vehicle under repair.

• Coordinates and follows-up with customer on phone calls and with emails for any pending issues.

• Manages day to day service booking of vehicles for regular maintenance and forwards the vehicle to the workshop as per the booking dates.

• Performs quality check on the new vehicle(s) received from procurement and transfers the vehicles to the allocated location for delivery to customer.

• References fleet vehicles with their respective keys once every week and submits diligence report to the reporting manager.

• Maintains the agreed minimum numbers of on hire rental vehicles in the assigned branch or location. • Achieves monthly revenue and profit targets as assigned by the reporting manager.

• Achieves desired retention of customers and ensures increase in customer satisfaction

• Ensures to make first contact with prospective customers within the agreed timeline from when a lead is received

• Ensures all customers receive vehicle deliveries within the agreed timeline

• Coordinates and supports the recovery of overdue customer payments.

• Coordinates with sales and other rental staff for new business opportunities & ensures there are minimal idle & unutilized vehicles in the fleet.

• Ensures all traffic fines related matters are resolved within agreed timeline.

• Ensures complete compliance to QHSE processes, customer documentation and closes all audit findings, and non-conformities within the agreed timeline.

• Performs other related duties as assigned by the reporting manager