Job Description
u003cpu003eu003cbu003eJob Descriptionu003c/bu003eu003c/pu003eu003cpu003eA new roleu0026nbsp; Senior ITu0026nbsp; Helpdesk Support Analyst u0026nbsp;interested in working in a standalone role, working in a quite demanding work environment. You will primarily be responsible for providing desk stop supportu0026nbsp; - remote and onsite, to all employees in the UAE. Reporting directly to the Regional Technology Manager, with direct interaction with other IT support team members, you will also be tasked to perform the following responsibilities but not limited to :u003c/pu003eu003culu003eu003cliu003eExceptional telephone and email support to users.u003c/liu003eu003cliu003eDistribute tickets and requests of users and manage esaclation if applicableu003c/liu003eu003cliu003eHandling the variety of walk-in requests to the Service Desk in a professional manner.u003c/liu003eu003cliu003eOn-site desk side support for the UAE officesu003c/liu003eu003cliu003eExcellent incident management; progressing and monitoring through to resolution.u003c/liu003eu003cliu003eAudio visual support - meeting room set up and video conferencing supportu003c/liu003eu003cliu003eImaging, installation and setup of PC equipmentu003c/liu003eu003cliu003eSupport of HP printers / MFP devicesu003c/liu003eu003cliu003eSetup and support of mobile devicesu003c/liu003eu003cliu003eCreate support documentation and knowledge articles for use by the IS team and the business.u003c/liu003eu003cliu003eInvolvement in ad hoc projects for UAE and other countries (when needed)u003c/liu003eu003c/ulu003eu003cpu003eRequirementsu003c/pu003eu003cpu003eTo be considered for this role, you need to meet the following requirements :u003c/pu003eu003cliu003eA degree holder in IT with ITIL certificationu003c/liu003eu003cliu003eWith at least 5 years of relevant experienceu003c/liu003eu003cliu003eHave worked with large multicultural professional work environment; previous / current work experience in a law firm would be a plusu003c/liu003eu003cliu003eExceptional ability to provide technical support and resolve queries.u003c/liu003eu003cliu003eIn-depth knowledge of computer hardware, software, and networks.u003c/liu003eu003cliu003eKnowledgeable in database maintenance and system security.u003c/liu003eu003cliu003eCurrently based in the UAEu003c/liu003eu003cpu003eTo know other vacancies we have, please feel free to visit our website - www.blackpearlconsult.comu003c/pu003eu003cpu003eu003cuu003eDisclaimer :u003c/uu003e Please note that Black Pearl will never ask any of its candidates for any payment in any form in exchange of our service in helping candidates find a job. Our service is free to our candidates and the recruitment fee is paid by our clients. If you receive any emails, SMS or calls requesting you to pay from someone claiming to be an employee of Black Pearl before they can process your application, please report and write an email to u0026nbsp;or contact our office on +9712 6225503.u003c/pu003e