We are looking for a quality auditor to join our team and play a vital role in ensuring the highest standards of compliance and customer satisfaction. Key responsibilities for this role include:

1. Ensuring compliance through Internal audit planning & management through:

• Planning the audit schedules.

• Conducting quality audits and investigating observations and noncompliance for risks, opportunities, and impacts.

• Updating the internal audit results and closing of audits as per standard and procedure.

2. Promoting customer focus by:

• Conducting customer feedback surveys.

• Conducting the Principals Feedback survey, P&I Club survey, Master survey, New Customer survey and Follow-up survey on the customers’ feedback to ensure closure of the main issues received from partners and customers.

• Managing corrective actions, and process improvements and ensuring that they are done according to the standard and the agreed-upon deadlines.

• Ensure the correct and smooth operations of vessels’ handling by sending the required Master Surveys, investigating and following up on issues, and conveying the results periodically.

3. Ensure proper documentation of processes:

• Writing and documenting new procedures and SOPs.

• Conducting process assessments and re-engineering.

• Updating current processes.

Candidate’s Minimum Requirements/ Qualifications:

1. Work experience: Minimum 3 years of experience.


2. Bachelor’s Degree in Industrial Engineering.
   


3. Very Good English Language Skills.


4. Detail Oriented, with high analytical skills.


5. Very Good Communication & Customer oriented attitude.

Things you can expect from working with us:

• A chance to learn from colleagues with extensive work experience.


• Progressive working environment


• Since your health matters to us, you will be insured under our Health, life & cancer insurance policies.


• Flexible and remote working arrangements.

The recruitment process for this position will consist of the following steps:

1. Complete our online application form if you are shortlisted.


2. Undertake a reasoning test covering English and Mathematics as well as a Sales test.


3. Participate in an online interview with our HR team.


4. Attend a technical interview in person.


5. Have an interview with the General Manager.


6. If successful, receive a job offer and proceed to employment.