Job Description

Job Scope

The role of Front of House is to ensure the client receives a warm welcome and that service runs smoothly and delivers an experience to all Naya clients. The Front of House is also responsible for making sure the studio is profitable, in line with the objectives set by the management team.

Our studio is located in the heart of Motor City .

DESCRIPTION of JOB DUTIES

1. Greets and services members at the reception in a friendly and professional manner

2. Responds attentively and promptly to member needs

3. Initiates, develops and maintains positive relationships with all members and guests, knowing by name as many members as possible

4. Interacts with members and guest on a continuous basis to obtain feedback about their experience in Naya; utilize feedback to recognize outstanding instructor service performance and improve service delivery emphasizes.

5. Addressing service failures or potential service failures and developing innovative ways to exceed member expectations.

6. Answers phone calls in a timely and professional manner

7. Anticipates existing client & walk in needs and interests and recommend packages, products and services appropriately

8. Schedules members accurately for programs and services accordingly

9. Responds appropriately to questions and messages regarding member accounts

10. Provide services that are above and beyond for customer satisfaction and retention

11. Elevate the culture of service through outreach initiatives. Contact clients via phone, email and in studio conversations, building relationships and engaging members within their areas of interest. All service conversations and appointments should be appropriately tracked in.

12. Articulate extensive knowledge of package, products, services, policies and procedures, current studio events.

13. Handling of retail stock management and timely communication with retail suppliers.