Job Description
About Pegasus Real Estate
Pegasus Real Estate is a global property investment firm based in Dubai, specializing in residential and commercial real estate brokerage. Known for its tailored approach, Pegasus offers personalized solutions and exceptional customer service, focusing on maximizing returns for property owners while delivering value to buyers, tenants, and leaseholders. With a skilled team and expertise in both local and international markets, Pegasus has facilitated numerous successful investments. Driven by integrity and transparency, Pegasus empowers clients to build wealth and secure their futures through strategic real estate decisions.
Position Overview
We are seeking an experienced and detail-oriented Operations Manager to oversee daily operations and ensure efficiency across all processes at Pegasus Real Estate. This role is integral to maintaining a high standard of service delivery, managing operational budgets, and coordinating with internal teams to streamline workflows. The ideal candidate will have a strong background in operations management, preferably within real estate or property investment sectors, and a deep understanding of the Dubai real estate market.
Key Responsibilities
- Operational Strategy & Efficiency
○ Develop and implement operational policies and procedures to enhance productivity.
○ Identify and execute process improvements to increase efficiency and reduce costs.
○ Collaborate with the executive team to align operations with company goals.
- Team Leadership & Management
○ Oversee daily operations, ensuring alignment with strategic goals.
○ Manage, mentor, and develop the operations team to ensure high performance.
○ Foster a collaborative environment that encourages teamwork and accountability.
- Client Service Excellence
○ Ensure all operational activities contribute to a high standard of client service.
○ Address and resolve client inquiries and issues in coordination with the sales and client relations teams.
○ Develop and implement strategies to enhance client satisfaction and experience.
- Budgeting & Financial Oversight
○ Prepare and manage operational budgets, monitoring expenses and allocating resources efficiently.
○ Provide regular financial reports on operational performance, identifying areas for improvement.
○ Work closely with finance to ensure accurate financial tracking and reporting.
- Vendor and Partner Relations
○ Manage relationships with external vendors, service providers, and partners.
○ Negotiate contracts and maintain strong vendor relationships to ensure high-quality services.
○ Regularly evaluate vendor performance and identify new opportunities for partnerships.
- Compliance & Risk Management
○ Ensure compliance with all regulatory requirements related to real estate operations.
○ Conduct regular risk assessments to mitigate potential operational risks.
○ Develop contingency plans to ensure operational continuity in case of disruptions.
○ Track and analyze key operational metrics to assess and enhance efficiency.
○ Provide regular reports to management on operational successes and areas needing improvement.
○ Use data-driven insights to make informed decisions and adjust strategies as necessary.
Key Performance Indicators (KPIs)
○ Reduction in operational costs by a targeted percentage per quarter.
○ Improved process turnaround times by a set number of days.
○ Maintain a client satisfaction score of [specific score or percentage].
○ Increase client retention rate by a targeted percentage year-over-year.
○ Ensure operations remain within the allocated budget.
○ Reduce waste and operational expenses without compromising quality.
○ Increase team productivity and efficiency by a specific percentage.
○ Ensure timely completion of team projects and milestones.
○ Maintain zero compliance violations.
○ Complete regular compliance training and assessments.
Qualifications
● Bachelor’s degree in Business Administration, Operations Management, Real Estate, or a related field.
● Minimum of 5-7 years of experience in operations management, preferably in real estate or property investment.
● Proven track record of improving operational efficiency and managing budgets.
● Strong knowledge of the Dubai real estate market and regulatory requirements.
● Excellent leadership, organizational, and problem-solving skills.
● Proficiency in operational software, CRM systems, and data analysis tools.
● Ability to work independently, as well as collaboratively across departments.
● Strong communication skills; fluency in English is required, and proficiency in Arabic is a plus.
What We Offer
● Competitive salary and performance-based bonuses.
● Opportunities for career growth and professional development.
● A supportive and collaborative work environment.
● Access to a diverse portfolio of high-quality properties.
● Health insurance and other benefits.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are the ideal candidate for this position to Real Estate is an equal opportunity employer and values diversity in the workplace.
This job description provides an overview of the Operations Manager role and responsibilities at Pegasus Real Estate, designed for a proactive leader with a solid background in real estate operations and management.
Job Type: Full-time