Job Description

In line with the UAE Government’s strategy of empowering and developing nationals,

Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation's success. We seek the best UAEN talents to join our ENBD family.

About Tanfeeth, ENBD Group

About the Role

We seek a friendly and customer-focused individual to join our inbound contact center team in Ras Al Khaimah. In this role, you will be our valued customers' first point of contact, answering their questions, addressing their concerns, and ensuring they have a positive experience with our bank.

What You'll Do

• Provide exceptional customer service experience by answering inbound calls promptly and professionally.
• Respond to various customer inquiries regarding our banking products and services.
• Efficiently resolve customer complaints and issues, escalating complex cases as needed.
• Accurately record customer information and interactions in our system.
• Identify opportunities to improve customer experience and streamline processes.
• Adhere to established procedures and comply with information security and data privacy policies.