JOB VACANCY: Technical Support Engineer
Job Level: Junior Level
Working schedule: Hybrid
LOCATION: Amman- Jordan
Reports To: Technical Support Manager
Job Summary
Responsible for the deployment and configuration of system/solution at customer site, and providing technical assistance and on-site training to customers.
Job Responsibilities
- Act as the first point of contact with the customers for open cases.
- Gather additional information about reported cases, and perform detailed case analysis
by gathering logs, screenshots, and try to reproduce the problem if applicable.
- Respond to the customers within the customers SLA and CRM response time with case
status and expected actions.
- Provide the customer with known workarounds and resolutions.
- Install and activate Globitel Products on-site or remotely.
- Implement UAT on site after each installation.
- Conduct customer on-site/remote product training.
- Create final Site Configuration Document and Handover document.
- Implement major Updates and Fixes that require onsite/remote involvement.
To Apply Send Your CV To
[اضغط هنا لمشاهدة البريد اﻹلكتروني]
with the subject line “Technical Support Engineer”.