Job Description

• Manages the contracting team in coordination with the Regional Contracting and Negotiation Manager and Director of Contracting and Negotiation.
• Partnering with the hotels and with regards to the rates, special offers, seasons, allocations, release periods, overrides, terms & conditions, and cancellation policies – Clarification and if possible, for better rates/conditions.
• Negotiate with the hotels and solve any issues of the team in a timely manner.
• Review compare and analyze rates in each market and study the product requirements of UAE/Middle East Market
• Assign the team for the in-site inspections and prepare hotel assessment reports.
• Track and correct product performance/ support problems and assist in driving sales results.
• Manage accurate update and maintenance of back-office systems.
• Ensure that entered rates are correct and up to date.
• Regularly monitor the online system for last minute bookings, cancellations, and other related transactions.
• Liaise with the key departments in the company for smooth operations.
• Assist in resolving contracting related issues from other departments.
• Constantly communicate & cooperate with the hotels & tour operators to achieve planned goals.
• Handles and monitors the team attendance and schedules to ensure that the operations runs smoothly.
• Train new staff in contracting, SOP, policies, system etc.