Job Description

Job Purpose

To ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitor daily weekly and monthly warranty reports. Provide a professional warranty administration service that contributes to complete customer satisfaction.

Accountabilities

Warranty

1. Carry out all administrative functions within the warranty department in accordance with company policy.

2. Administer warranty policy in the best interests of Performance And Tuning LLC, manufacturers and customers.

3. Keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.

4. Ensure that all after sales employees complete records correctly when warranty is diagnosed on a vehicle.

5. Check that all warranty payments received from the manufacturer are correct, challenge any discrepancies.

Operational

6. Develop and maintain knowledge of all warranty procedures and documentation. Support other employees on all warranty related matters.

7. Maintain safe working practices and abide by the working rules and standards of the McLaren dealers.

8. Develop and maintain relationships with after sales employees, trouble shooters and manufacturers representatives.

9. Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes or cost savings.

Personal Development

10. Maintain and develop own skills and technical knowledge, through a development plan agreed with the line manager.

11. Arrange an annual appraisal with your line manager in accordance with the company’s appraisal process.