As a Customer Support Executive at Deriv, you will be based at our dynamic office located at Al Abdali Boulevard in Amman, Jordan. At Deriv, employees benefit from learning and development opportunities while collaborating with colleagues from 22 offices in 17 countries, gaining valuable global insights. Our Amman office is a central part of our regional growth strategy, offering a stimulating environment for professional development.

Imagine yourself at the core of Deriv’s global operations, where you will play a pivotal role in shaping our customer experience. Address and resolve customer queries with precision, providing invaluable insights and support. You’ll be the guiding force, ensuring Deriv’s unwavering commitment to customer satisfaction and excellence. Engage closely with different teams, leveraging your expertise to enhance our service quality and efficiency. As the champion of our customer support, your mission is to transform challenges into opportunities, driving Deriv’s success with your unparalleled communication skills and knowledge.

Amman’s unique blend of ancient heritage and modern growth provides the perfect backdrop for those seeking a balanced and fulfilling career. Join us in Amman and be at the forefront of shaping Deriv’s future in a city that never stops evolving.

Your challenges and mission

• Architect a seamless customer service that guarantees a flawless and effortless customer experience across our digital platforms. Collaborate with cross-functional teams to identify and resolve issues, ensuring every interaction is user-friendly.
• Extend your reach through email and live chat, creating personalised and memorable experiences for each customer. Inspire them to explore new products and services tailored to their evolving needs, turning every support interaction into an opportunity for growth and connection.
• Gather and harness customer feedback, turning insights into actionable improvements that drive satisfaction and loyalty. Your mission is to be the voice of the customer, constantly advocating for enhancements that make a tangible difference.
• Navigate the intricacies of back office duties, from updating customer records to ensuring compliance with KYC, AML, and due diligence regulations. Your attention to detail and commitment to regulatory excellence will be the backbone of our trust and reliability.
  
  

Requirements

Must haves for the role

• Good communication skills and a problem-solving approach
• A positive, empathetic, and professional attitude
• Willingness to work in rotating shifts and on weekends and public holidays
• An ability to work independently in a fast-paced environment and navigate changes efficiently
• Excellent spoken and written English communication skills
  
  

What’s good to have

• Strong customer service or client-facing skills
• Skilled in using CRM tools, including Live Chat, and translation tools for various languages
• Previous experience within the FX, Crypto, Trading, or Banking industry
• Good understanding of financial products
• Proficiency in other languages
  
  

Benefits

• Growth-inducing challenges and learning opportunities
• Productive work atmosphere
• Cooperation, support, and empowerment
• Career progression opportunities
• Market-based salary
• Annual performance bonus
• A class medical insurance
• Casual dress code
  
  

Location

Amman, Jordan

Your journey after applying:

• Step 1: SATI (Self-Assessment Topgrading Interview)
• Step 2: First interview with Recruiter + CS Managers
• Step 3: Interview with VP of Customer Experience
• Step 4: Final Interview with Jordan's HOO
  
  

Inclusivity at Deriv

At Deriv, we believe that diversity fuels innovation and collaboration. We are dedicated to providing equal opportunities to all, ensuring that every qualified candidate and team member is valued and respected. We celebrate and embrace a wide spectrum of backgrounds, experiences, and perspectives, and we do not tolerate discrimination of any kind. Regardless of race, colour, religion, sex, national origin, age, health conditions or impairments, sexual orientation, gender identity, or any other characteristic, we welcome you to bring your unique self to our team. Together, we create an inclusive and dynamic workplace where everyone can thrive