Company Description

Alawneh Pay is a licensed mobile payment service provider in Jordan, offering secure and convenient payment solutions through mobile wallets for feature phones and smartphones. Their services include local transfers, cross-border remittances, bill payments, merchant payments via QR technology, eCards, eVouchers, salary disbursements, savings, and more.

Role Description

This is a full-time on-site role for a Mid-level Operations Officer at AlawnehPay in Amman. The Operations Officer will be responsible for overseeing day-to-day operational activities, managing processes, ensuring compliance with regulations, and optimizing operational efficiency.

The duties and responsibilities :

- Monitoring and supervising the company’s daily outgoing, incoming and internal financial and non-financial operations.

- Developing and implementing operational policies and procedures and ensuring their compliance with the circulars and instructions of the CBJ.

- Dealing with customer complaints and inquiries quickly and professionally, resolving them, transferring them and following them up with other departments and with external parties.

Requirements:

• Bachelor’s degree in finance or related field.
• Experience Level: Mid-Level (3-5 years).
• Basic understanding of tools like MS-Office and CRM.
• Familiarity with the financial system.
• Strong communication, planning, accuracy and adaptability.
• English language proficiency.