Call Center/Customer Service Agent - Retail (Dubai)

Job Description

  • Serve as the frontline representative for the company, providing exceptional customer service through various channels including phone calls and emails.
  • Engage with customers to understand their needs, address inquiries, and resolve issues promptly and effectively.
  • Demonstrate empathy and active listening skills to ensure a positive customer experience during interactions.
  • Utilize knowledge of products or services to offer personalized solutions and recommendations to customers.
  • Collaborate with cross-functional teams to advocate for customer needs and drive continuous improvement in service delivery.
  • Document customer interactions accurately and thoroughly in the CRM system to maintain a comprehensive record of customer communication.
  • Strive to exceed performance metrics such as first call resolution, average handling time, and customer satisfaction scores.
  • Stay updated on company policies, procedures, and product/service offerings to provide accurate information to customers.
  • Uphold a professional and courteous demeanor in all customer interactions, reflecting the company's commitment to excellence in customer service

تاريخ النشر: اليوم
الناشر: Jobs in Dubai
تاريخ النشر: اليوم
الناشر: Jobs in Dubai