Job Description

Job Description:
1. Mission:
• Open and maintain effective communication channels with customers to ensure effective information exchange between the customer and the company.
• Support contractual deliveries in order to ensure maximum customer satisfaction and business performance and continuity.
• Contribute to MRTT business growth in KSA.
• Support to the preparation of work specifications for new proposals.
• Close coordination to ensure that customer needs and concerns are fully transmitted to the Contractor Organization.
• Follow up and resolution of outstanding processes under customer responsibility, such us invoice payments, GFE/GFI matters and/or communication and contract signatures.
2. Responsibilities:
Support for contracts under execution
• Support for the achievement of the targets & deliverables for the contracts on time, on cost and on quality
• Identification of risks and opportunities. Proposal and support to the implementation of the mitigation plans.
• Active participation in the internal services program reviews and contractual/technical dedicated meetings with the Customers.
• Develop a network of contacts in the customer organization to ensure effective communication with the right person for business related matters. Organization and call for meetings with customer representatives when needed.
• Follow up and resolution of outstanding processes under customer responsibility. Special focus on invoice payments and management of contracts and business proposals signatures.
Customer satisfaction
• Customer centric orientation. Work always to create value for the Customer and Airbus.
• Active involvement and coordination to ensure that customer needs, priorities and concerns are transmitted to the Airbus organization and proper responsive actions are launched and communicated.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.