Job Description
· Lead and manage the customer service team: Provide direction, support, and mentorship to customer service representatives.
· Develop and implement customer service policies and procedures: Ensure these are in alignment with the company s strategic goals.
· Oversee customer inquiries and issue resolution: Ensure timely and effective resolution of customer problems and concerns.
· Monitor and analyze customer service metrics: Use data to drive improvements and optimize service delivery.
· Handle escalated customer issues: Provide solutions for complex or high-priority issues.
· Collaborate with other departments: Work with sales, production and showroom managers to ensure a seamless customer experience.
· Train and develop staff: Conduct regular training sessions to enhance the skills and knowledge of the customer service team.
· Maintain customer satisfaction: Strive to exceed customer expectations and maintain high satisfaction levels.
· Stay up-to-date with industry trends: Implement best practices in customer service and support