Experienced Holiday Homes Agent/Specialist

Job Description

Job Overview:

We are seeking an experienced Holiday Homes Agent/Specialist to oversee a portfolio of premium holiday rental properties. The ideal candidate will have a proven track record in property management, excellent leadership skills, and a deep understanding of the holiday rental market. This role requires a strategic thinker who can drive operational excellence and enhance the guest experience across our properties.

Key Responsibilities:

  • Strategic Property Management:
  • Develop and implement strategic plans to enhance property performance and guest satisfaction.
  • Oversee high-level property maintenance and improvements, ensuring properties meet luxury standards and local regulations.
  • Manage relationships with vendors and service providers, negotiating contracts and ensuring service excellence.
  • Guest Experience Excellence:
  • Lead initiatives to deliver exceptional guest experiences, from personalized services to resolving complex issues.
  • Implement and monitor guest feedback systems to continuously improve service offerings and property features.
  • Ensure prompt and effective handling of guest requests, complaints, and emergencies.
  • Advanced Booking and Revenue Management:
  • Optimize revenue through dynamic pricing strategies, marketing campaigns, and occupancy management.
  • Analyze market trends and competitor activities to adjust pricing and marketing strategies.
  • Manage complex booking scenarios and ensure seamless reservation and check-in/check-out processes.
  • Compliance and Safety Oversight:
  • Ensure all properties comply with the latest safety regulations, health standards, and local laws.
  • Conduct regular audits and risk assessments to maintain property safety and legal compliance.
  • Handle insurance claims and legal issues with a proactive approach.
  • Marketing and Brand Development:
  • Develop and execute high-impact marketing strategies to promote properties and attract high-value guests.
  • Manage online presence, including property listings, social media, and digital marketing campaigns.
  • Enhance brand reputation through strategic partnerships and high-profile promotions.
  • Financial and Operational Leadership:
  • Oversee budgeting, forecasting, and financial performance of the holiday homes portfolio.
  • Prepare detailed financial reports and performance metrics for senior management.
  • Implement cost-control measures and optimize operational efficiency.
  • Team Leadership and Development:
  • Lead, mentor, and manage a team of property staff, including cleaners, maintenance workers, and guest service personnel.
  • Conduct performance evaluations and provide training to ensure adherence to high service standards.
  • Foster a positive and collaborative team environment to drive excellence.

Qualifications:

  • Education: Bachelor’s or Master’s degree in Hospitality Management, Real Estate, Business Administration, or a related field.
  • Experience: Minimum of 1-2 years of experience in property management, with significant experience in managing high-end holiday rentals or vacation properties.
  • Skills:
  • Proven leadership and team management abilities.
  • Advanced proficiency in property management software, booking systems, and revenue management tools.
  • Exceptional problem-solving and decision-making skills.
  • Strong communication and negotiation skills with a focus on customer service excellence.
  • Deep knowledge of industry trends, local regulations, and market dynamics.
  • Personal Attributes:
  • Highly organized with a strategic mindset and attention to detail.
  • Ability to work under pressure and handle high-stakes situations effectively.
  • Driven by results with a passion for delivering exceptional guest experiences.

Please submit your CVs Type: Full-time

Pay: Up to AED5,000.00 per month

تاريخ النشر: ١٩ سبتمبر ٢٠٢٤
الناشر: Jobs in Dubai
تاريخ النشر: ١٩ سبتمبر ٢٠٢٤
الناشر: Jobs in Dubai