Job Description
· Daily Metrics Monitoring and Performance Tracking and RCA
· Support the operations by providing visibility and insights by setting up process adherence checks and publishing various dashboards.
· Responsible to perform RCA of all the KPI breaches and develop solutions
· Gather data and analyze data to arrive at actionable insights
· Manage the day-to-day operations of the last mile delivery services
· Coordinate and optimize delivery schedules and routes
· Monitor driver performance and provide coaching and feedback as needed
· Resolve any customer issues or concerns related to the last mile delivery process
· Implement and maintain best practices for last mile operations
· Ensure compliance with all relevant regulations and standards
· Collaborate with cross-functional teams to drive process improvements and efficiency gains
Competencies - Behaviours, Attitude, Knowledge and Skill desired for the role:
· Comprehension & Analytical Skills.
· Proficiency in English communication both verbal and written.
· Problem-solving, data-driven decision-making
· Stakeholder management
· Challenging Status Quo