Female Guest Service Agent

Job Description

Female Guest Service Agent

Location: ECOS Dubai Hotel, Al Furjan, Dubai

Position: Guest Service Agent

About Us: At ECOS Dubai Hotel, we are passionate about delivering exceptional guest experiences. Situated in the vibrant Al Furjan area, our hotel is dedicated to excellence in hospitality. We are currently seeking a motivated and professional Female Guest Service Agent to join our dynamic team.

Position Overview: As a Guest Service Agent, you will be a key player in ensuring our guests enjoy a memorable stay. Your role will involve assisting with check-in and check-out procedures, providing comprehensive information about our services and local attractions, and addressing guest needs with the highest level of courtesy and professionalism.

Key Responsibilities:

Guest Check-in and Check-out:

  • Uphold ECOS Dubai Hotel’s Core Values and Mission Statement.
  • Conduct check-ins and check-outs with a courteous and positive demeanor.
  • Use appropriate phrases and greetings during guest interactions.
  • Provide detailed information on hotel services, local attractions, and entertainment options.
  • Manage reservations and handle special requests efficiently.

Guest Services:

  • Address individual guest needs and requests promptly and effectively.
  • Maintain confidentiality and demonstrate professionalism at all times.
  • Exhibit a friendly and attentive attitude in all guest interactions.

Guest Reservations:

  • Handle phone and reservation inquiries with proper etiquette.
  • Accurately describe hotel features, quote rates, and process reservations.

Front Office Functions:

  • Manage cash drawer and credit card transactions accurately.
  • Operate the phone system efficiently, even during peak times.
  • Communicate shift information to the next shift and direct supervisor.
  • Adhere to all safety policies and procedures.

Mental Requirements:

  • Clearly and effectively convey information and ideas.
  • Maintain composure and objectivity under pressure.
  • Perform basic mathematical operations accurately.

Qualifications:

Knowledge/Education/Experience:

  • High School diploma or equivalent required.
  • Prior experience in a hotel setting is essential.

Physical Requirements:

  • Ability to stand for the duration of the shift.

Why Join Us?

  • Work in a dynamic and supportive environment.
  • Contribute to a team committed to exceptional service and guest satisfaction.
  • Enjoy a competitive compensation and benefits package.

How to Apply: If you are a dedicated professional with a passion for guest service, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience to Sajjad Hussain at Type: Permanent

Pay: From AED2,000.00 per month

Application Question(s):

  • What is your current job title and what are your primary responsibilities in this role?
  • What is your current salary or salary range?
  • What are your salary expectations?
  • Can you briefly describe your experience in the hospitality industry and any specific roles that are relevant to the Guest Service Agent position?
  • Where are you currently located? Are you willing to relocate to Al Furjan, Dubai, if necessary?
  • Why are you interested in the Guest Service Agent role at ECOS Dubai Hotel? What specifically attracts you to this position and our hotel?

Application Deadline: 16/09/2024

تاريخ النشر: اليوم
الناشر: Jobs in Dubai
تاريخ النشر: اليوم
الناشر: Jobs in Dubai