We are seeking a professional Product Expert to support our team at the Duty Free to support their customers.

Reports to: Product Expert

Purpose of the Job:

Encourage all Target Demographic Customers who would otherwise continue to consume the product to switch to alternatives by communicating the correct and relevant product features of the Product and encouraging trials.

• Accountability 1: Product Knowledge
• Ensure excellent product knowledge pertaining to the Product by familiarizing yourself with the company’s vision for an alternative future, knowing all the benefits of the Product, and understanding the basic science and technical aspect of the product.

• Accountability 2: Sales
• The transition from offering product knowledge to sales of the Product and Sub-Product to the Target Demographic.
• Adhere to KPIs and sales targets
• Ensure all correct invoicing is provided to consumers on purchase.

• Accountability 3: Product Trial ​​​​​​
• Encourage product trials for Target Demographic by conducting a guided trial to take the Demographic through each step of the consumption journey
• Ensure the guided trial is conducted smoothly and without rush in order to leave the Demographic with the best experience of both the product and journey.
• Understand Demographic objections and pain points to and handle them with the right product feature and benefit

• Accountability 4: Interactions
• Conduct 1-2-1 or 1-2-Many interactions and guided trials with Demographic.
• Ensure the correct techniques are applied so as to give each Demographic the best experience.
• Provide timely feedback to supervisor/team leader on overall interactions and come up with new ways of working to further enhance the consumer experience.

• Accountability 5: Consumer Profiling
• Familiarize yourself with your consumer before starting the Product journey in order to uncover the consumer’s needs, lifestyle, and pain points.
• Based on your understanding of the consumer, present the relevant Product benefits to ensure that the product resonates and is relevant to their needs.

• Accountability 6: Systems Knowledge
• Master the IT tools (DCE 2.0, DF connect, CIS) that you will use in order to assist your interaction.
• Ensure all inputted fields are done correctly and accurately.
• Provide feedback to relevant stakeholders on the systems when relevant.

• Accountability 7: Customer Care
• Understand the customer care process so as to equip the consumer with the relevant knowledge and contact details when they require assistance post-purchase.
• Understand the warranty and subscription policies so as to best inform the consumer.

• Accountability 8: Compliance
• Ensure that you practice and adhere to Policies & Procedures, Stock Management, and IC/SE Directives.
• On a weekly basis, reconcile all devices and Sub-Product with the warehouse representative and ensure accurate tracking.

• Skills and Competencies:
• Strong communication
• Service/customer orientated
• Negotiation
• Self-motivated
• Time management
• Active learning
• Listening

Qualifications:

• 2+ years’ experience in retail, sales, customer service or related fields
• University or College degree
• Fluent in:
• ENGLISH
• ARABIC

Compensation:

• Basic Salary: $1,000 (USD)
• Maximum bonus based on Performance $200 (USD)
• Health Insurance
• Social Security
• Car Allowance

About Arch Marketing & Distribution:

• Website: www.archglobaltrade.com

Founded in 1973, Arch Marketing & Distribution began with a landmark partnership with Philip Morris International, becoming the exclusive Duty Free Distributor across the Hashemite Kingdom of Jordan. Under the visionary leadership of founder Ramzi George Khoury, Arch has flourished into one of the premier distributorships for duty-free products in the country.