· Senior applications support a person who is responsible for managing one or more applications, typically related by function or department.
· Senior application support oversees the day-to-day activities of the application, including reporting the status to upper management, communicating changes or enhancements, and troubleshooting problems.
· Coordinate the overall application, including liaising with other departments and personnel.
· Coordinate the day-to-day operations of the applications they oversee and work closely with development teams.
· They may also provide user support for the application.
· Senior application support usually work in an application support or IT role, and may serve as liaisons between developers and users.
· They also work closely with project managers.
Senior applications support Responsibilities:
· Analyzing business operations and the business's computer systems and determining which software applications could improve efficiency.
· Making recommendations on whether to upgrade the existing systems or install new ones.
· Leading teams of IT specialists in the implementation and upgrading of network hardware and software.
· Monitoring the roll-out of new software applications to ensure there are no problems.
· Troubleshooting and resolving any problems with business application software.
· Creating and overseeing protocols and procedures for the use of any new software applications.
· Training employees on the use of any new software applications and maintaining a good work atmosphere.
· Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups.
· Creating, executing, and maintaining company databases.
· Maintaining up-to-knowledge of the latest software developments.
Senior applications support Requirements:
· A bachelor's or graduate's degree in programming, computer engineering, computer science, or a related field.
· Knowledge of computer networking, installation, OS Lunix and windows, and administration.
· Experience with databases.
· Excellent technical skills.
· The ability to remain up-to-date with the latest software developments.
· Strong leadership, management, and customer service skills.
· Great analytical, troubleshooting and problem-solving, and communication skills.
· The ability to handle stressful situations.
· Experience as a programmer (Java – Web service )
· Experience financial apps.
· Experience at least 7 years.