Job Description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Job Purpose: The Medical Science Liaison Manager is responsible for effective and compliant implementation of the Medical Science Liaison program within one or more assigned therapeutic areas and has direct supervisory responsibility for a team of field based Medical Science Liaisons who represent a specific regional area, therapeutic area component, or other segment of the overall Medical Science Liaison program. The Medical Science Liaison Manager is responsible for managing the performance and development of the members of their team, overseeing the compliance, quality and effectiveness of field operations, and implementing strategic plans to optimize the team's performance. The Medical Science Liaison Manager is also responsible for establishing and maintaining effective communication and partnerships with field medical and internal colleagues to leverage the team's expertise to appropriately support strategic objectives and initiatives. Key Responsibilities: Effective People Management & Development: Has supervisory responsibility for their direct reports, including administration of performance management and individual development plans. Develops and strengthens the skills of direct reports through frequent interactions and coaching in field settings and other contexts. Regularly scheduled one-on-one discussions and field visits with individuals are expected. Oversees the development and implementation of required training for new and experienced personnel, reflecting scientific content, the skills necessary for successful Scientific Expert interaction and functional expertise. Collaboration with CRPs, Global Medical Science Liaison Capabilities and others is expected. Recruits and staff's field-based positions as appropriate and takes full responsibility for these personnel decisions. Manages and optimizes personnel resources. Participates actively in cross-functional succession planning and talent development discussions Manage Field Operations - Maximize Operational Effectiveness. Deploys the necessary tools, processes, and other resources to enable successful field activities. Oversees geography management and the Medical Science Liaisons commitment and effectiveness in developing and maintaining relationships with Scientific Experts and other external customers. Identifies meaningful and appropriate metrics to measure performance. Creates and reviews activity reports/dashboards, assesses Voice of the Customer survey findings and other materials to identify opportunities to improve performance, enhance the allocation of resources, and meet objectives. Evaluates and resolves complex business and operational problems. Oversees compliance with the applicable promotional law and Lilly policies and procedures by monitoring training compliance, conducting periodic reviews of documentation, providing feedback from observation of field activities, and engaging in other oversight efforts. This includes completing all required tasks defined in the MQS procedure Medical Science Liaison Programs and Quality Agreement (for example, Quality Reviews of documentation, field visits, Scientific Expert Identification reviews, etc.) Design and Implement Strategic Initiatives to Optimize Team Performance Creates and executes strategic plans and to improve the team's performance and leverage the impact of its expertise with both Scientific Experts and internal partners. Identifies, develops, and implements specific initiatives to enhance the team's medical expertise, improve team dynamics, boost efficiency, improve alignment with corporate priorities, or achieve other objectives. Organizes team meetings or other forums to share best practices, recognize contributions, enhance skills, and discuss important organizational and administrative developments. Ensures close collaboration and alignment with appropriate therapeutic area CRPs and other internal partners. Leads/participates in process improvement projects and initiatives locally, regionally and globally - in collaboration with other Medical Science Liaison Managers and Global Medical Science Liaison Capabilities colleagues. Establish and Maintain Effective Partnerships: Participates as an active member of relevant Area Brand Teams (ABTs) and partners appropriately with other cross-functional teams. Oversees collection and communication of scientific intelligence, clinical insight and other field input to better inform decision-making by internal partners. Collaborates with peers and other members of the function's leadership team (Medical) to share best practices and contribute to objectives. Supports the Medical Science Liaison's relationship-building efforts with Scientific Experts, supplementing these partnership efforts as needed. Contributes to the Medical Science Liaison regionally and globally by sharing best practices and resources. Represents the local Lilly ML function with Alliance Partners /Joint Ventures (AP/JV by participating in alliance procedure discussions, conduct/activity negotiations and escalations/issue resolution. Partners with medical leadership to align medical strategies and priorities as part of business planning process Collaborates with supervision and other relevant colleagues in the business planning process to ensure that appropriate resources are obtained for the team activities and operational needs/gaps. Scientific and Technical Expertise: Maintains the functional expertise necessary to appropriately lead the MSL organization, monitor individual performance, and coach individual MSLs to improved performance in the role. This includes deep knowledge of appropriate external regulations and internal standards and procedures. Develops the level of scientific expertise necessary to effectively engage with internal partners and appropriately supervise the role. Professional Development: Keep up to date on trainings for professional development Ensure myPM objectives are completed in line with company process Understanding and adherence to all company policies and procedures Basic Requirements: Core: Health science related degree 3+ years’ experience in pharmaceutical industry in the MSL or medical positions Desirable: Leadership/people management/field coaching experience Medical information/communication experience or relevant therapeutic area expertise. Familiarity/experience with regulated environments. Experience in coaching and developing scientific/technical personnel highly valued. Experience in field-based environments highly valued. Other Information/Additional Preferences: Preference to Saudi nationals Base location is Riyadh, Saudi Arabia Eligible to work in Saudi Arabia Will requires domestic travel and may require international Will require field time Familiarity with the academic community and the medical research and medical education process highly valued. Demonstrated leadership and the ability to achieve results through people Effective verbal and written communication skills. Strong interpersonal skills, including capability to engage in professional relationship building and networking. Capability to develop and apply creative solutions and implement decisions effectively. Strong planning and organizational capabilities. Capability for learning agility, sufficient to oversee processes for acquisition of technical information by personnel, provide effective feedback on the quality of verbal and written technical communications and documentation by personnel, and provide direction to team. Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe! #WeAreLilly