Job Description
Overview:-
We are seeking a knowledgeable and customer-focused Service Advisor to join our multi-brand car garage team. The Service Advisor will act as the main point of contact for customers, providing expert advice and ensuring a seamless service experience. The ideal candidate will have excellent communication skills, a solid understanding of automotive services, and a passion for delivering top-notch customer service.
Responsibilities:
- Greet customers and assess their vehicle service needs.
- Provide detailed explanations of services and repairs required.
- Prepare accurate cost estimates and timelines for repairs.
- Coordinate with the workshop to ensure timely and efficient service.
- Keep customers informed about the status of their vehicle and any changes to estimated costs or repair timelines.
- Handle customer inquiries and resolve any issues or complaints.
- Maintain comprehensive service records and documentation.