Job Description

Handling Calls

1. Efficient and courteous handling of telephone calls, provide necessary information / guidance to caller and transfer the call to the relevant person, take careful and legible messages where required.

2. Log all incoming calls and ensure that any requests for call-backs are actioned.

Sales administration and coordination

3. Provide professional and accurate administrative support to the sales team such as filling, printing, compiling and reporting.

4. Input customer details following invoicing by the service advisor to keep an accurate database.

5. Assist in inspecting cars when received from logistic to ensure that there is no damage and all relevant documentation is with each vehicle.

6. To handle invoicing including margin check for retails.

7. Customer vehicle delivery report.

8. Maintain accurate manufactures and suppliers contact for retails.

9. Internal memos related to refund and transfer of Accounts.

10. Showroom requisition pantry and stationary.

Greeting Visitors

11. Greet customer with courtesy, directing them to the relevant person.

12. Ensure that at all times the appropriate corporate image is represented.

Demonstration Vehicles

13. Ensure all the correct documentation is kept with each demonstration vehicles.

14. Check that customer provided valid driving license and all documentation has been completed prior to every test drive.

15. Ensure that all demonstration vehicles are clean and in good condition and to arrange for renewal before expiry date.

Personal Development

16. Identify any personal training and development requirements relevant to the current role and attend appropriate training.

17.Arrange an annual appraisal with your line manager in accordance with the company’s appraisal process.

18. Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes or cost savings.