• Answer incoming calls professionally and provide accurate information to customers.
• Make outbound calls to follow up on customer inquiries and provide assistance.
• Handle customer complaints, provide solutions, and inform the line Manager about any complex issues that needs immediate attention.
• Maintain a high level of customer satisfaction through professional and courteous communication.
• Stay updated on products, services, promotions, and internal processes.
• Collaborate with other team members to ensure a smooth customer experience.
• Prepare and maintain daily, weekly, and monthly reports related to call logs, issues resolved, and customer feedback.
• Should have knowledge about the different payment gateways like sending or receiving the payment links. 
• Should be comfortable working in shifts like morning shifts, Mid shifts & evening shifts.

Skills

• Comply with Company’s by-laws, code of conduct and policies and procedures and amendments thereto.
• Perform any other relevant job roles and responsibilities assigned by the next in-line supervising authority or head of the department from time to time, in addition to/in substitution of the existing roles.
• Communication and interpersonal skills and communicates well at all levels of the organization and with the staff.
• Strong knowledge of the product and latest promotions. Basic computer skills and operating POS systems.