We are looking for a motivated and detail-oriented Collection Officer to join our team. The role involves following up on outstanding payments, maintaining accurate records, and ensuring timely collections from customers. Basic knowledge of accounting principles is required to assist with reconciling accounts and preparing reports.

Key Responsibilities:

• Contact customers to follow up on overdue payments via phone, email, or written communication.
• Maintain accurate records of customer interactions and payment statuses.
• Assist in reconciling customer accounts and resolving discrepancies.
• Process and record payments received from customers.
• Prepare basic collection reports and update the collection database.
• Escalate unresolved cases to senior officers or management when necessary.
• Ensure compliance with company policies and regulations related to collections.
• Provide excellent customer service while negotiating payment terms.

Skills

Requirements:

• Basic understanding of accounting principles and financial transactions.
• Possesses fundamental knowledge of accounting principles.
• High school diploma or diploma in Accounting, Finance, Business Administration, or a related field.
• Strong communication and negotiation skills.
• Proficiency in MS Office.
• Ability to work in a team and meet deadlines.
• Attention to detail and problem-solving skills.