• Responsible for planning and facilitating user design sessions
• Responsible for documenting interaction (questions and responses) from a business owner
• Adhere to company data functional and user interface standards in the design of application user interface, including screen layout, access, and navigation
• facilitate knowledge transfer by presenting results of all analysis and deliverables to project teams
• Document decisions and the supporting reasons for the action made at each design meeting
• Identify and communicate project and design risks to the project manager
• Manage tasks according to prescribed project priorities and provide progress reports on projects
• Responsible for producing ad-hoc SQL/Database queries
• provide support for business needs by running custom reports
• Responsible for troubleshooting software applications and document technical resolutions for research tickets
• handle tough technical problems and data issues
• Provide post-implementation support
• Provide support in the development of in-house applications and tools
• Responsible for the creation or review of user documentation for assigned projects
• Provide regular progress reports and updates on tasks and job estimates to supervisor and project management as necessary
• Comply with department methodologies and software development methodologies.

Bachelor’s degree in Business, Computer Science, Management Information Systems, or a similar field. Elicit and document functional requirement, write specifications and use cases, and design user interfaces requirement for applicationsPossess a working knowledge of software technology, computer programming experience, and broad business knowledge. They may also require the ability to develop business process modelsDemonstrate a positive attitude even under high pressure and stressful situationsMust be able to adapt readily to changePossess strong problem solving and analytical skillsHighly organized individuals with the ability to manage teams, resources, processes, and time to achieve a target result within the stipulated timeframeAble to communicate effectively both orally and in writingServe as a seam between two groups: The software developer and the end-user. So it is essential that they have strong interpersonal skills to manage a relationship with both partiesSelf-motivated individuals with the ability to work independently as well as in a team-oriented environmentAdvanced computer skills, including proficiency with MS Office applications, Windows, MS SQL – for developing ad-hoc queries. Having the capability to work with the Agile processes and iterative development is a plusExcellent attention to detail for a high degree of consistency and accuracy in conveying information from software users to the software developer. It is also vital in ensuring that products meet with acceptance criteriaMust be able to work collaboratively with a highly talented cross-functional team to deliver scalable solutionsCan test and troubleshoot complex software applications.