• Monitor server performance and ensure system availability and reliability. 

• Manage Active Directory, DNS, DHCP, Group Policies, and other core services.

• Schedule and manage backups and disaster recovery operations. 

• Patch management and OS/software updates. 

• Automate administrative tasks using scripts and tools (PowerShell, Bash, etc.). 

• Set up automated alerts for critical infrastructure (disk space, service failure, CPU thresholds, etc.). 

• Manage cloud backups or DR solutions for the Server & Microsoft SQL server database & SAP HANA database 

• Regularly test recovery plans and ensure high data integrity and availability. Network & Security: 

• Administer and secure LAN/WAN infrastructure and maintain high up time. 

• Configure and monitor Fortinet firewalls – manage rules, VPNs, and threat protection features. 

• Ensure the implementation of network and system security protocols, including access control, patch management, and encryption standards. VOIP System Management: 

• Manage and maintain company VOIP systems – provisioning, troubleshooting, and integration. 

• Coordinate with service providers to resolve outages or performance issues. 

• Monitor call quality, uptime, and performance metrics. End-User Support: 

• Provide technical support to end-users across hardware, software, network, Printer and remote access issues. 

• Resolve helpdesk tickets and escalate as needed. 

• Support onboarding/offboarding processes, including system access setup and hardware provisioning. 

• Document resolutions, maintain knowledge base articles, and contribute to IT support best practices.