Products Development Sr. Officer/Supervisor

Job Brief

Support commercial to development and launch of innovative fiber, GSM (postpaid, prepaid, hybrid), 5G, 4G (TDD and FDD), digital, and mobile app products. This role capable professional with a strong understanding of the telecommunications market and digital landscape to drive product success and deliver exceptional customer experiences

Key Responsibilities

  • Translate commercial requirements into detailed technical specifications, identifying necessary business rules to optimize the customer journey for new products/services
  • Design and execute User Acceptance Testing (UAT) scenarios to verify successful implementation of business requirements according to product development standards
  • Develop and execute product roadmaps for fiber, GSM, 5G, 4G, digital, and mobile app products
  • Define product requirements and specifications, ensuring alignment with business objectives and customer journey
  • Lead product development initiatives through the Scrum framework, including new product development, feature enhancements, and commercial campaigns
  • Collaborate with cross-functional teams (engineering, IT, marketing, sales) to ensure successful product launch and lifecycle management
  • Drive product innovation, digital transformation, and process improvement initiatives
  • Monitor product performance and customer feedback to identify areas for enhancement
  • Foster a culture of innovation, customer-centricity, and teamwork
  • Manage relationships with CBS and external partners to drive new product development and integrations
  • Provide leadership and support for project teams, including problem-solving and issue resolution
  • Analyze current end-to-end customer journey through different lifecycle stages to define the gaps and the actions required to enhance the whole customer experience
  • Provide workarounds for any problems that arise during the planning/ implementation of any project
  • Lead integration between Umniah and other external entities for commercial purposes in coordination with internal stakeholders using scrum framework


Requirements

Education : Bachelor Degree in Business Administration, Engineering, or a related field.

Level of Experience:More than 4 years of experience in product development or management in the telecommunications industry.

Certifications & Licensure

Essential:

  • Agile certifications (e.g., Scrum Master, Product Owner)


Desirable:

  • PMP certification or equivalent

Tools & Systems

Essential:

  • Billing system CBS
  • CRM
  • POS
  • DevOps
  • Microsoft Office
  • E-shop


Desirable:

  • Jira
Post date: 14 August 2024
Publisher: LinkedIn
Post date: 14 August 2024
Publisher: LinkedIn