Location: Amman, Jordan

Company: Atypon - A Wiley Brand

Our mission is to unlock human potential. We welcome you for who you are, and the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

About Company

Atypon, a Wiley brand, is the world’s largest technology company in the scholarly and professional publishing industry known for its technological leadership when it comes to online delivery of content. Our online platform helps publishers manage, market and monetize any type of content to engage their users.

About the Role:

We are seeking to hire a Senior Software Support Engineer with minimum 4-5 years of experience to lead and enhance Wileys Research platform support and development efforts. As a Senior Support Engineer, you will take a proactive role in maintaining the health of the production system and provide expert-level support and troubleshooting for complex technical issues. You will collaborate with cross-functional teams, mentor junior members, and drive continuous improvement in the support processes.

How you will make an impact:

• Lead technical maintenance, support, and troubleshooting activities for the application.
• Collaborate with Infrastructure, DevOps, and service teams to ensure seamless support.
• Identify root causes of issues and implement robust solutions.
• Mentor and guide junior team members in resolving complex problems.
• Recommend process enhancements and actively participate in process refinement.
  
  

What we look for:

• 4-5 years of experience in software support or developing/testing web-based enterprise applications.
• Expertise in tools and technologies like ServiceNow, Dynatrace, Kibana/Elasticsearch, or any programming language.
• Experience in API testing using tools like Postman or any programming language.
• Strong analytical and critical-thinking skills with a keen attention to detail.
• Excellent communication skills to effectively convey technical information to diverse audiences.
• Proven ability to work independently, proactively solve problems, and deliver high-quality results.
• Expert level of troubleshooting, process refinement and triaging skills along with prior experience in supporting interface technologies such as web services and the related protocols.
• Demonstrated ability to work independently and as part of a team.
• Proven ability to proactively solve problems and recommend solutions, fix issues, and suggest workarounds
  
  

Key Benefits:

• Enrollment in social security.
• Life and medical insurance coverage.
• Flexible working hours.
• Extended paid parental leave.
  
  

About Wiley:

Enabling Discovery, Powering Education, Shaping Workforces.

We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society’s advancement, and giving seekers the help they need to turn their steps into strides.

Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley’s headquarters are located in Hoboken, New Jersey, with operations across the globe in more than forty countries.

Please attach your CV in order to be considered for this position.