Key Responsibilities:

• Lead and manage a team of telesales representatives to achieve sales targets.
• Monitor team performance and provide coaching and feedback to ensure continuous improvement.
• Conduct personal sales to achieve individual targets and contribute to overall team goals.
• Establish and maintain strong relationships with paid users through telephone and online communication, following the company’s standard procedures.
• Monitor and supervise the learning progress of paid users, offering feedback and suggestions to address any challenges they face and help them achieve their learning goals.
• Be responsible for the renewal performance of paid users, striving to improve the renewal rate through effective communication and service delivery.
• Enhance customer satisfaction by expanding customer resources and promoting recommendations and referrals among existing users.
• Identify opportunities for upselling and cross-selling additional services to existing users, contributing to overall sales growth.

Requirements:

• Proven experience as a Telesales Team Lead or similar supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Highly motivated and target-driven with a track record of achieving sales targets.
• Fluent in English and Arabic