Job Description

Location: MedBuddy Office, Bahrain Financial Harbour, Bahrain
Job Type: Full-time, 24/7 Rotational Shifts
Citizenship: Only Bahraini citizens are eligible to apply

About MedBuddy:

MedBuddy is a leading healthcare management platform designed to enhance patient care through innovative technology solutions. We are committed to providing seamless healthcare experiences to patients and professionals worldwide, with operations in Bahrain, Kuwait, France, Morocco, and the Emirates.

Job Overview:

MedBuddy is seeking a dedicated Customer Support Specialist / Technical Support Specialist to join our team. This role requires someone available 24/7 in rotational shifts, proficient in both Arabic and English, and has an understanding of IT and technical support.

Key Responsibilities:

• Provide exceptional 24/7 customer support to MedBuddy users and clients.
• Handle inquiries and issues in both Arabic and English via phone, email, and chat.
• Assist users with IT and technical troubleshooting related to the MedBuddy platform.
• Monitor and respond to customer queries promptly and professionally.
• Collaborate with internal teams to resolve complex issues and escalate when necessary.
• Document and track customer interactions and issues in our support system.
• Maintain a high level of customer satisfaction by ensuring timely and effective solutions.

Qualifications:

• Bahraini citizenship is required.
• Fluency in Arabic and English is mandatory.
• Advanced knowledge of IT and technical troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Prior customer service experience is a plus.
• Familiarity with healthcare or medical technology is beneficial but optional.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• The chance to make a meaningful impact on healthcare delivery.
• A modern and conveniently located office in the prestigious Bahrain Financial Harbour.

If you are passionate about helping others and meet the qualifications above, we encourage you to apply for this exciting opportunity. Join MedBuddy and be a part of a team that is revolutionizing healthcare management.

How to Apply: Please send your resume and cover letter to with the subject line "Customer Support Specialist / Technical Support Specialist Application."

Job Types: Full-time, Internship
Contract length: 5 months

Pay: BD150.000 - BD750.000 per month