Job Description
We have an urgent requirement for Service Delivery Manager (SDM) client based in Riyadh Saudi
Service Delivery Manager (SDM) - Arabic SpeakerOracle MDM solution—mustA full-time service delivery Manager (SDM) will be assigned as primarily support/facilitate Oracle MDM project and delivery teams during the contract.Responsibilities of SDM includes:Single point of contact.Coordination with Oracle project and delivery teams, other stakeholders interacting with client’s Oracle MDM solutionService initiation governance in close collaboration with Oracle project and delivery teams.Drive project timeline and create joint delivery plan(s) with Oracle project and delivery teams.Ongoing Periodic services account and activity reviews with Oracle project and delivery teams.Review performance against SLAs, reporting with Oracle project and delivery teams and the client.Maintain delivery plan, validate changes and config. Updates as per Oracle project and delivery teams.-Perform periodic service delivery reviews with Oracle project and delivery teams, and the client, including progress and status of service deliverables, and service performance.Perform periodic activity and incident reviews that may consist of status reports, ticket review, review of the open incidents, and discussions of incident priorities with Oracle project and delivery teams.Provide support to Oracle to Validate that change and configuration updates are recorded and ensure that strict change policies defined by Oracle , as per cadence are enforced.Coordinate, facilitate, and support communication between Oracle, the client, and/or stakeholder interacting/involved in/for client Oracle MDM solution.Assist Oracle with any escalations related to the Services.Schedule and facilitate Oracle project and delivery teams for the installation of the Support Platform software, tooling, and agents which Should be used during the contract period.Have good knowledge and sound understanding of Oracle C@C solution, Universal Credit management, and Oracle cloud licensing modelProject GovernanceExtend support to Oracle for End-to-end service oversight and delivery management, service setup with Oracle and COMPANY teamsSDM should have good grip and alignment to latest ITIL frameworkRisk managementSDM should Support/facilitate Oracle to assess, identify, record/track, and propose appropriate mitigation plans for the Risks & Issues during the contract period.DocumentationSDM will ensure that all documentation related to the design and operations of the client Oracle MDM is well maintained and up to date containing all the changes/updates during the contract duration.